User accounts file load error
-
Santos Madson
- Posts: 1
- Joined: Fri Nov 30, 2018 3:28 pm
-
Jaroslav Kana
- DataApex Support
- Posts: 7
- Joined: Fri May 20, 2016 10:22 am
Re: User accounts file load error
Dear Santos Madson,
Please send following files:
C:\Clarity\CFG\clarity.cfg
C:\Clarity\CFG\clarity.dsk
C:\Clarity\CFG\systeminfo.txt
C:\Clarity\CFG\Debug_Logs\install.log
C:\Clarity\CFG\Debug_Logs\install.move.log
C:\Clarity\CFG\Audit_Trails\*.audit for the days the problem appeared (file format is YYYY_MM_DD.audit => ‘2017_08_29.audit’ is audit trail file for 29th August 2017)
+ screenshot of the error message if possible
to support@dataapex.com for inspection.
Support team will analyze them and will then come back to with the outcomes.
Best regards
Please send following files:
C:\Clarity\CFG\clarity.cfg
C:\Clarity\CFG\clarity.dsk
C:\Clarity\CFG\systeminfo.txt
C:\Clarity\CFG\Debug_Logs\install.log
C:\Clarity\CFG\Debug_Logs\install.move.log
C:\Clarity\CFG\Audit_Trails\*.audit for the days the problem appeared (file format is YYYY_MM_DD.audit => ‘2017_08_29.audit’ is audit trail file for 29th August 2017)
+ screenshot of the error message if possible
to support@dataapex.com for inspection.
Support team will analyze them and will then come back to with the outcomes.
Best regards
Jaroslav Kana
