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IMPLEMENTED - Clarity diagnostic files for troubleshooting
Posted: Fri Sep 17, 2010 4:42 pm
by dcree
Build in a function that compiles the diagnostic files (c:\clarity\clarity.cfg, c:\clarity\clarity.dsk, etc.) required for DataApex support to troubleshoot. The files could be automatically zipped into an archive and emailed to DataApex. This could be an option in the Help menu.
Re: Clarity diagnostic files for troubleshooting
Posted: Fri Sep 17, 2010 6:31 pm
by Petr Kohutek
Clarity already includes the
Send Report By Email function in the Help menu.
- it collects the diagnostic files
- opens an email addressed to our support center
- adds these files as attachment
- lets the user add comments or additional files and send the email.
It does not zip the files to a single archive.
Is that the function you were looking for?
Petr
The feature is already implemented in Clarity version 2.4 and older.