IMPLEMENTED - Clarity diagnostic files for troubleshooting

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dcree
Posts: 3
Joined: Fri Mar 27, 2009 3:16 pm

IMPLEMENTED - Clarity diagnostic files for troubleshooting

Post by dcree »

Build in a function that compiles the diagnostic files (c:\clarity\clarity.cfg, c:\clarity\clarity.dsk, etc.) required for DataApex support to troubleshoot. The files could be automatically zipped into an archive and emailed to DataApex. This could be an option in the Help menu.
Debra Cree
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Petr Kohutek
DataApex Support
DataApex Support
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Joined: Fri Mar 27, 2009 3:15 pm
Location: Praha
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Re: Clarity diagnostic files for troubleshooting

Post by Petr Kohutek »

Clarity already includes the Send Report By Email function in the Help menu.
  • it collects the diagnostic files
  • opens an email addressed to our support center
  • adds these files as attachment
  • lets the user add comments or additional files and send the email.
It does not zip the files to a single archive.
Is that the function you were looking for?

Petr
The feature is already implemented in Clarity version 2.4 and older.
Petr Kohutek
DataApex
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