User accounts file load error

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Santos Madson
Posts: 1
Joined: Fri Nov 30, 2018 3:28 pm

User accounts file load error

Post by Santos Madson »

Can anyone help me with this message error?
Madson Santos

Jaroslav Kana
DataApex Support
DataApex Support
Posts: 7
Joined: Fri May 20, 2016 10:22 am

Re: User accounts file load error

Post by Jaroslav Kana »

Dear Santos Madson,

Please send following files:

C:\Clarity\CFG\clarity.cfg
C:\Clarity\CFG\clarity.dsk
C:\Clarity\CFG\systeminfo.txt
C:\Clarity\CFG\Debug_Logs\install.log
C:\Clarity\CFG\Debug_Logs\install.move.log
C:\Clarity\CFG\Audit_Trails\*.audit for the days the problem appeared (file format is YYYY_MM_DD.audit => ‘2017_08_29.audit’ is audit trail file for 29th August 2017)

+ screenshot of the error message if possible

to support@dataapex.com for inspection.

Support team will analyze them and will then come back to with the outcomes.

Best regards
Jaroslav Kana

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