Page 1 of 1

Pressure Unit does not change in L-3240 display

Posted: Thu Jul 07, 2016 6:42 pm
by marcojfelix
Hi,

After upgrading to the latest version 7, the pressure unit showed in all Rigol pumps is always MPa. The Clarity instrument status show the pressure unit selected (psi or bar), what the pump display is always MPa.
When the pump is turned on the pressure unit is in psi, but after sending the Method to the system, the pressure unit changes to MPa.

Re: Pressure Unit does not change in L-3240 display

Posted: Mon Jul 11, 2016 12:43 pm
by Lenka Diblikova
Dear Marco,

I cannot reproduce the problem you have described. Pressure is displayed correctly in Clarity 7.0, even after sending the method.
Could you send us following files for deep analysis and to be able to reproduce the problem with your data?

Clarity version 7.0 and newer:
C:\Clarity\CFG\clarity.cfg
C:\Clarity\CFG\clarity.dsk
C:\Clarity\CFG\systeminfo.txt
C:\Clarity\CFG\others.ini
C:\Clarity\CFG\Audit_Trails\ *.audit for the days the problem appeared

chromatogram (*.prm)
method (*.met) and
sequence (*.seq)
files related to the problem
Located in the C:\Clarity\DataFiles

Thank you. Regards,