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Showing Error message
Posted: Thu Jun 23, 2016 1:27 pm
by jadhavsr
Dear sir ,
Our one of the customer who is using Iris 32 with LPT lock now he is facing problem showing message .
DEMO –Keylock test failed
so kindly advice how I can resolve this issue .
Best Regards ,
Sunil Jadhav.
Re: Showing Error message
Posted: Thu Jun 23, 2016 2:04 pm
by Lenka Diblikova
Dear Sunil,
just from your description we're not able to locate the reason of the problem. Please send us the Clarity diagnostic files (as listed below) for analysis to
support@dataapex.com.
Clarity version 6.2 and older:
C:\Clarity\clarity.cfg
C:\Clarity\clarity.dsk
C:\Clarity\systeminfo.txt
C:\Clarity\others.ini
C:\Clarity\badtrace.txt
all *.dmp files (may not be present, they are created during some problems only)
C:\Clarity\log\ *.audit for the days the problem appeared
chromatogram (*.prm)
method (*.met) and
sequence (*.seq)
files related to the problem
** In case you have Clarity Lite simply search for th files in the following path C:\Clarity Lite\ **
Clarity version 7.0 and newer:
C:\Clarity\CFG\clarity.cfg
C:\Clarity\CFG\clarity.dsk
C:\Clarity\CFG\systeminfo.txt
C:\Clarity\CFG\others.ini
C:\Clarity\CFG\badtrace.txt
all *.dmp files from C:\Clarity\CFG\Debug_Logs (may not be present, they are created during some problems only)
C:\Clarity\CFG\Audit_Trails\ *.audit for the days the problem appeared
chromatogram (*.prm)
method (*.met) and
sequence (*.seq)
files related to the problem
Located in the C:\Clarity\DataFiles
** In case you have Clarity Lite simply search for th files in the following path C:\Clarity Lite\ **
Best Regards,
Lenka Diblikova
Re: Showing Error message
Posted: Fri Jun 24, 2016 12:16 pm
by jadhavsr
Dear sir can you please confirm whether I can upgrade lot hardware lock to USB
So please send the procedure is it free of cost
Regards
Sunil
Re: Showing Error message
Posted: Fri Jun 24, 2016 2:20 pm
by Lenka Diblikova
Dear Sunil,
Yes, you can upgrade LPT to USB key, but it is not free of costs. Please, contact your local distributor to get detailed info about the price.
Best Regards,
Lenka Diblíková
Iris lite to Lite sst convert
Posted: Tue Jul 05, 2016 8:10 am
by jadhavsr
Dear sir ,
Our one of the customer having iris lite now they wish to convert software into sst.
1) what are the procedure for upgradations Iris lite to SST software .
so please advice .
Thanks & Regards ,
sunil Jadhav
Re: Showing Error message
Posted: Mon Jul 11, 2016 1:03 pm
by Lenka Diblikova
Dear Sunil,
refer to the email sent on July 8th by Barbora Prokesova.
Best Ragards,