Clarity Login error!

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kathyfsalab
Posts: 2
Joined: Fri Jan 11, 2013 2:24 am

Clarity Login error!

Post by kathyfsalab »

Hi!

I have a question about logging into Clarity. I try to start up the program but when i do, I seem to be getting a 'user account load error' message and it won't let me do anything!

I've tried turning off the computer, making sure everything is plugged in. I've also tried uninstalling the software and re-installing it and I'm getting the same error message!

Has anyone else had the same problem, or might have an idea of how to resolve it?

Thank you!!

Yasmeen Gill
Kathy Hu

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Ivan Vins
DataApex Support
DataApex Support
Posts: 183
Joined: Fri Mar 27, 2009 3:16 pm

Re: Clarity Login error!

Post by Ivan Vins »

Dear Yasmeen Gill,

the error message indicates that the clarity.psw file holding the user informations has been corrupted or is missing. As a remedy, you need to restore it from backup or replace with empty one from the instalation CD(DVD), subfolder PGM.
Ivan Vinš

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