Hello Abbid,
It is possible that some system or Clarity files were damaged by this virus. In this case we can recommend you to:
- At first make backup of all your chromatographic data, preferentially to a external disc
- Try to clean up your computer by using some antivirus software (for example
http://www.avast.com/eng/download-avast-home.html)
in case this will not help:
- Reinstall Clarity software (for new installation use latest version (2.8.1.584) available at
http://www.dataapex.com)
in case this will not help:
- Reinstall operational system (Windows) on your computer (following manufacturers instructions), then reinstall Clarity software.
Also please send us following files to
clarity@dataapex.com (just for the case it will not help):
c:\clarity\clarity.cfg
c:\clarity\clarity.dsk
c:\clarity\systeminfo.txt
c:\clarity\badtrace.txt and all *.dmp files (may not be present, they are created during some problems only)
c:\clarity\log\ *.audit for the days the problem appeared
Best Regards,
Jiří Kuntoš