GC connected via USB interface

[abbidmajid]

Hello, The GC (Agilent 6890) is connected via a USB interface (digital collection). This was working fine, until there was a virus on the system. Not sure how to resolve the issue.The clarity is also linked to a agilent 1100 via ethernet, which works fine.

thanks

Abbid

[Jiri Kuntos]

Hello Abbid,

It is possible that some system or Clarity files were damaged by this virus. In this case we can recommend you to:

- At first make backup of all your chromatographic data, preferentially to a external disc
- Try to clean up your computer by using some antivirus software (for example http://www.avast.com/eng/download-avast-home.html)
in case this will not help:
- Reinstall Clarity software (for new installation use latest version (2.8.1.584) available at http://www.dataapex.com)
in case this will not help:
- Reinstall operational system (Windows) on your computer (following manufacturers instructions), then reinstall Clarity software.

Also please send us following files to clarity@dataapex.com (just for the case it will not help):
c:\clarity\clarity.cfg
c:\clarity\clarity.dsk
c:\clarity\systeminfo.txt
c:\clarity\badtrace.txt and all *.dmp files (may not be present, they are created during some problems only)
c:\clarity\log\ *.audit for the days the problem appeared

Best Regards,
Jiří Kuntoš