Showing Error message

[jadhavsr]

Dear sir ,

Our one of the customer who is using Iris 32 with LPT lock now he is facing problem showing message .
DEMO –Keylock test failed
so kindly advice how I can resolve this issue .

Best Regards ,
Sunil Jadhav.

[Lenka Diblikova]

Dear Sunil,

just from your description we're not able to locate the reason of the problem. Please send us the Clarity diagnostic files (as listed below) for analysis to support@dataapex.com.

Clarity version 6.2 and older:

C:\Clarity\clarity.cfg
C:\Clarity\clarity.dsk
C:\Clarity\systeminfo.txt
C:\Clarity\others.ini
C:\Clarity\badtrace.txt

all *.dmp files (may not be present, they are created during some problems only)
C:\Clarity\log\ *.audit for the days the problem appeared
chromatogram (*.prm)
method (*.met) and
sequence (*.seq)
files related to the problem
** In case you have Clarity Lite simply search for th files in the following path C:\Clarity Lite\ **

Clarity version 7.0 and newer:
C:\Clarity\CFG\clarity.cfg
C:\Clarity\CFG\clarity.dsk
C:\Clarity\CFG\systeminfo.txt
C:\Clarity\CFG\others.ini
C:\Clarity\CFG\badtrace.txt

all *.dmp files from C:\Clarity\CFG\Debug_Logs (may not be present, they are created during some problems only)
C:\Clarity\CFG\Audit_Trails\ *.audit for the days the problem appeared

chromatogram (*.prm)
method (*.met) and
sequence (*.seq)
files related to the problem
Located in the C:\Clarity\DataFiles

** In case you have Clarity Lite simply search for th files in the following path C:\Clarity Lite\ **

Best Regards,
Lenka Diblikova

[jadhavsr]

Dear sir can you please confirm whether I can upgrade lot hardware lock to USB
So please send the procedure is it free of cost
Regards
Sunil

[Lenka Diblikova]

Dear Sunil,

Yes, you can upgrade LPT to USB key, but it is not free of costs. Please, contact your local distributor to get detailed info about the price.

Best Regards,
Lenka Diblíková

[jadhavsr]

Dear sir ,

Our one of the customer having iris lite now they wish to convert software into sst.
1) what are the procedure for upgradations Iris lite to SST software .
so please advice .

Thanks & Regards ,

sunil Jadhav

[Lenka Diblikova]

Dear Sunil,

refer to the email sent on July 8th by Barbora Prokesova.

Best Ragards,