Dear Nikolaos, the easiest way how to carry out remote monitoring would be probably through Remote Desktop Connection from your PC or Team Viewer session between both PCs. Team Viewer is a part of Clarity installation, see Start menu - Clarity folder command or you can download TW from following pag...

Dear Nikolaos,

we have noticed your wish. I have assigned it an internal issue number (ISS-76388). Could you specify what information would you be interested in monitoring?


Internal issue tracking ID: 76388

Best Regards,

Dear Cao Jie,

you can find more details about SDK on our web page http://www.dataapex.com/product.php?id=sdk.php. Could you more specify your questions?

Best Regard,

Dear Gerd, we have noticed your wish. I have assigned it an internal issue number (ISS-75615). Since it has a low priority in future implementations, you can easily help yourself in the way described by Scott Horn. To find out Clarity version you can also right-click on the install.exe file, select ...

Dear Veronica,

your question was replied via email by my colleague Jaroslav Káňa on Monday 9.1.2017 at 9:03 AM.

Best Regards,

Dear Khalid, Clarity only monitors the signal that comes from the module. Baseline deviations detected or noise is true. It is not software but chromatographic problem. Such signal deviations may come from pressure drops (if the turning of the valve has some problems, the pressure drops may be signi...

Dear Sir,

please send the diagnostic files to support@dataapex.com as we can analyze them.

Best Regards,

Dear Sir, just from your description we're not able to locate the reason of the problem. Please send us the Clarity diagnostic files (as listed below) for analysis. C:\Clarity\clarity.cfg C:\Clarity\clarity.dsk C:\Clarity\systeminfo.txt C:\Clarity\others.ini C:\Clarity\badtrace.txt C:\Clarity\log\ *...

Dear Mr.Anderson, no it is not done automatically. You need to open System Configuration dialog and invoke Agilent 1100 Setup. Switch to Common tab and click Add . Select Quaternary Pump and set serial number. Than click Autodetect (if accessible). Close Setup dialog and add quaternary pump to the i...

Dear Dan,

I am glad to hear, you are welcome.

Have a nice day