Dear Misek,

please could you send us the diagnostic files as mentioned by Lenka in the previous post?

The steps necessary for correct L-3320 installation are depending on the actually used Clarity version.

Dear Kirsten, in fact you observe a normal behavior for the Chromaster DAD - note the detector is not giving any signal data outside run, the control module is just providing simulated out of range signal for the DataAcqusition window (needed to synchronize in case there will some other signals). To...

Dear sir, please note the Sykam company is distributing the driver for S3550 DAD detector without our approval and we do not provide any support for Clarity stations using unauthorized control modules. Please contact Sykam company for remedy, we are really not happy they are supplying faulty drivers...

Dear Kirsten, we guess you probably mean "Open Platform Communications" aka "OLE for Process Control" [https://en.wikipedia.org/wiki/Open_Platform_Communications] or specifically "OPC Data Access" [https://en.wikipedia.org/wiki/OPC_Data_Access], is that correct? The current version of Clarity cannot...

We will need some more information about the system (Clarity serial number and version used, detector model and firmware version). Which control module you are using (there are two available - old Agilent 1100 and a new Agilent ICF)? What type of communication you are using - GP-IB or LAN? From your...

Dear Adolfo, I will need more informations on the network configuration you want to use. In case there will be two Agilent HPLC s\ystems (1100 nad 1200) connected to one computer, will there be a separate LAN board in computer for each (recommended) or will they be connected through some switch? The...

In Clarity version 6.0.0. 295 the sequence was improved so that the sample type (standard/unknown) and calibration level could be changed for sequence reprocess. Still, the reprocess is possible only for chromatograms which were previously acquired by the sequence. Further amendmends are planned for...

Dear Loranfy, please could you send us the remaining diagnostic files by e-mail to support@dataapex.com? The forum is blocking some files which are considered as potentially harmfull. Also could you let us know the 1100 modules (G13xx model numbers) and respective firmware versions? Please note firm...

Please could you let us know the respective station serial number? Most probably an update to some recent version will be necessary. Depending on the station, you may need to purchase the C600 Upgrade from Clarity 2,3 to Clarity 2.4 (including HW key). Windows operating systems and hardware compatib...

Dear Samira, like already requested in your last post, please provide Your Clarity station serial number (in the main window Help menu, About box, S/N xxx-yyyyy) and version Manufacturer and model of your PDA detector Without them we are not able to help you. We may need also the diagnostic files c:...