Search found 28 matches

by Lenka Diblikova
Mon Feb 18, 2019 12:13 pm
Forum: Discussing Clarity
Topic: Method Not Sending to Alias Autosampler
Replies: 1
Views: 1986

Re: Method Not Sending to Alias Autosampler

Hello, just from your description we're not able to locate the reason of the problem. Please send us the Clarity diagnostic files (as listed below) for analysis. Clarity version 6.2 and older: C:\Clarity\clarity.cfg C:\Clarity\clarity.dsk C:\Clarity\systeminfo.txt C:\Clarity\others.ini C:\Clarity\ba...
by Lenka Diblikova
Tue Jan 29, 2019 2:10 pm
Forum: Discussing Clarity
Topic: Clarity 7.4 Configuration Shimadzu GC 17A
Replies: 5
Views: 3127

Re: Clarity 7.4 Configuration Shimadzu GC 17A

Dear Jorge,

was the problem with GC communication solved?
by Lenka Diblikova
Wed Nov 14, 2018 2:17 pm
Forum: Discussing Clarity
Topic: Clarity 7.4 Configuration Shimadzu GC 17A
Replies: 5
Views: 3127

Re: Clarity 7.4 Configuration Shimadzu GC 17A

Dear Jorge, nothing suspicious was found during the analysis of the diagnostics files you have send.The record of communication on RS232 might be helpful. Recording is turned off as default, so at first you need to turn it on. In the file C:\Clarity\CFG\CommDrv.ini there is a block for every COM por...
by Lenka Diblikova
Wed Nov 14, 2018 10:01 am
Forum: Discussing Clarity
Topic: Clarity 7.4 Configuration Shimadzu GC 17A
Replies: 5
Views: 3127

Re: Clarity 7.4 Configuration Shimadzu GC 17A

Dear Jorge,

thank you for the requested files, we will analyse them and let you know the findings.

Best Regards,
by Lenka Diblikova
Wed Oct 31, 2018 12:29 pm
Forum: Discussing Clarity
Topic: Clarity 7.4 Configuration Shimadzu GC 17A
Replies: 5
Views: 3127

Re: Clarity 7.4 Configuration Shimadzu GC 17A

Dear Jorge, just from your description we're not able to locate the reason of the problem. Please send us the Clarity diagnostic files (as listed below) for analysis to Support@dataapex.com Clarity version 6.2 and older: C:\Clarity\clarity.cfg C:\Clarity\clarity.dsk C:\Clarity\systeminfo.txt C:\Clar...
by Lenka Diblikova
Tue Mar 20, 2018 2:49 pm
Forum: Discussing Clarity
Topic: Autobalance on Agilet LC with Clarity
Replies: 6
Views: 2832

Re: Autobalance on Agilet LC with Clarity

I have answered via email.
by Lenka Diblikova
Thu Mar 01, 2018 2:29 pm
Forum: Discussing Clarity
Topic: Autobalance on Agilet LC with Clarity
Replies: 6
Views: 2832

Re: Autobalance on Agilet LC with Clarity

Sure, please send the files to Support@dataapex.com. We also need the record of communication on RS232 (serial COM port) lines. Recording is turned off as default, so at first you need to turn it on. In the file C:\Clarity\CFG\CommDrv.ini there is a block for every COM port used for communication (y...
by Lenka Diblikova
Thu Mar 01, 2018 12:38 pm
Forum: Discussing Clarity
Topic: Autobalance on Agilet LC with Clarity
Replies: 6
Views: 2832

Re: Autobalance on Agilet LC with Clarity

Dear Roman, Daniel is out of office this week on Pittcon Conference. Is it possible to perform a TeamViewer session? Is the PC with Clarity connected to internet? Diagnostic files will be helpful as well as a communication record. Please send us following files: Clarity version 6.2 and older C:\Clar...
by Lenka Diblikova
Wed Jun 07, 2017 10:05 am
Forum: Discussing Clarity
Topic: Using Clarity For Valve Control Only
Replies: 1
Views: 1513

Re: Using Clarity For Valve Control Only

Dear Nathan,

my colleague has answered your question via email.

Best Regards,
by Lenka Diblikova
Thu Jun 01, 2017 3:21 pm
Forum: Discussing Clarity
Topic: how to install and use clarity amino
Replies: 1
Views: 1549

Re: how to install and use clarity amino

Dear Khalid, to learn more about, how to install and use clarity amino, refer to Clarity Getting Started manual - http://downloads.dataapex.com/documentation/clarity/manuals/solutions/basic-clarity-getting-started.pdf or see sections Installation and Configuring the Chromatogrqaphy Station in Clarit...