Hello, just from your description we're not able to locate the reason of the problem. Please send us the Clarity diagnostic files (as listed below) for analysis. Clarity version 6.2 and older: C:\Clarity\clarity.cfg C:\Clarity\clarity.dsk C:\Clarity\systeminfo.txt C:\Clarity\others.ini C:\Clarity\ba...

Dear Jorge,

was the problem with GC communication solved?

Dear Jorge, nothing suspicious was found during the analysis of the diagnostics files you have send.The record of communication on RS232 might be helpful. Recording is turned off as default, so at first you need to turn it on. In the file C:\Clarity\CFG\CommDrv.ini there is a block for every COM por...

Dear Jorge,

thank you for the requested files, we will analyse them and let you know the findings.

Best Regards,

Dear Jorge, just from your description we're not able to locate the reason of the problem. Please send us the Clarity diagnostic files (as listed below) for analysis to Support@dataapex.com Clarity version 6.2 and older: C:\Clarity\clarity.cfg C:\Clarity\clarity.dsk C:\Clarity\systeminfo.txt C:\Clar...

I have answered via email.

Sure, please send the files to Support@dataapex.com. We also need the record of communication on RS232 (serial COM port) lines. Recording is turned off as default, so at first you need to turn it on. In the file C:\Clarity\CFG\CommDrv.ini there is a block for every COM port used for communication (y...

Dear Roman, Daniel is out of office this week on Pittcon Conference. Is it possible to perform a TeamViewer session? Is the PC with Clarity connected to internet? Diagnostic files will be helpful as well as a communication record. Please send us following files: Clarity version 6.2 and older C:\Clar...

Dear Nathan,

my colleague has answered your question via email.

Best Regards,

Dear Khalid, to learn more about, how to install and use clarity amino, refer to Clarity Getting Started manual - http://downloads.dataapex.com/documentation/clarity/manuals/solutions/basic-clarity-getting-started.pdf or see sections Installation and Configuring the Chromatogrqaphy Station in Clarit...