Dear Ivan

Thank you very much, you have been very helpful. I also thought is might be synchronisation so will change the settings. I will contact you at a later stage.

Kind Regards
Monique

Has anyone else been experiencing this problems: 1. the vials get stuck in the incubator 2. it tries to put a vial ontop of another vial in the holding try after taking the vial out of the incubator 3. Puts the vial down in the holding tray and stops instead of picking up a new vial We have been bat...