Thanks Daniel. Yes the problem is only a minor nuissance as far as I can tell, but I wasn't totally sure. The fact that we had never seen it with Clarity 2.4 also gave me pause. If it poses any more of a problem, I will let you know, but I doubt that it will. Thank you for your time.
Wade

Ivan, Your advice worked perfectly-the problem was that we were still trying to use our User Code and not updating to the newest version of clarity. We have the capability to run samples now. There is one more concern, however, that I wanted to bring to your attention involving the new version of cl...

I have been using the same clarity program (version 2.4.1.77) for the past three years with no real problems, but last week I attempted to activate the chromatography software to gather data and I recieved a warning that the USB key could not be found. The key was in the same spot it had been for th...