Windows 10 require Clarity version 6.2 or higher, refer to the compatibility table on our website https://www.dataapex.com/product.php?id=clarity-std-compatibility.php You will need to update, preferably to the current release. Update is free https://www.dataapex.com/faq.php?dokument=136 Please cont...

Dear Stella, the suggestion is possible, but it will mean to write down a new control module to use the HPD SSM valves as an sampler, which will be rather laborious and costly. In case it is for one specific installation, I will suggest to consider using a VICI-Valco multiposition valve instead of t...

You need to add the virtual digital input output loop auxiliary (from the available control modules) and configure the same number as Ready Out and Start In in System Configuration.

Dear Marco,

the bug was fixed in recent release 8.0.1., update is recommended at some convenient occasion.

Dear Manuel, to run a sequence without an autosampler please refer to the FAQ https://www.dataapex.com/faq.php?dokument=146 For 7890B, the virtual digital input output loop auxiliary needs to be configured as Ready Out and Start In in System Configuration. In case the old Agilent 7890 GC driver is u...

Dear Marco,

we are sorry for the problem, it looks like a bug introduced in the 8,0 version in checking the calibration curve validity.

We will greatly appreciate if you could send us the respective chromatograms for investigation to support@dataapex.com

The files are on your computer hard disk (replace C:\ClarityVA\ with your actual ClarityVA installation directory Please amend the commdrv.ini file, start ClarityVA and invoke the error before sending the files including the communication record C:\ClarityVA\CFG\DebugLogs\Chromaster1_yyyy_mm_dd.txt ...

Dear Evelyn, in such case we will need the diagnostic files C:\ClarityVA\CFG\clarityVA.cfg C:\ClarityVA\CFG\clarityVA.dsk C:\ClarityVA\CFG\systeminfo.txt C:\ClarityVA\CFG\others.ini C:\ClarityVA\CFG\DebugLogs\badtrace.txt and all *.dmp files (may not be present, they are created during some problems...

Dear Evelyne, this is an error introduced in ClarityVA version 7.4.0.75, fixed in the current release 7.4.1.88. Due to a bug in the control dll, the 5160 pump wrongly rejects maximum pressure set over 40 MPa. Update is available directly from ClarityVA (when connected to internet) or through Hitachi...

Dear Marco, unfortunately this is a consequence of a bug fix for the user columns in summary table made in version 7.4, to ensure correct mathing of the columns used in formulas independent of current summary table layout. The user columns defined in desktops created in version 7.3 and older could n...