Dear Andrea,

the latest DDS 1.7 installation is available for download at your site on our FTP server.

Best regards

Ivan Vins
DataApex, Ltd.
Podohradska 1
153 00 Praha 5
Czech Republic

Phone: +420 251 013 404, +420 251 013 400
Fax: +420 251 013 401

www.dataapex.com

Dear Todd, the integration algorithm in Clarity is designed to detect chromatography peaks, this type of integration is not supported. I will suggest to export the chromatogram to a ASCII text file (can be performed automatically at the end of run using the postrun settings) and perform the integrat...

Dear Todd, thank you for the info. I have checked the options and there is commercial package SimDist available for processing of the exported *.cdf files, it seems to be frequently used with other software packages like Chemstation or EZ-Chrom. It can be obtained from Ascent SimDist http://www.wass...

<r>Dear Andrea,<br/> <br/> DDS 1000 (CSW1.7) is no more supported, the upgrade to the current software version is usually the preferred remedy. However, in case the station was working correctly for some period of time and then some problems started to appear, the simple reinstallation will usually ...

<r>Dear Paolo,<br/> <br/> we have not observed or got reported this problem with other detectors. Please, could you check if it is related to Clarity version or to the version of your control module for Master GC? No changes were made in the dataacquistion window display in Clarity recently (in the ...

Dear Frank, the problem described by Paolo is completely different - yours was appearing only during acquisition and for unknown reason the data acquisition by U-PAD was stopped prematurely. This problem is related to the display of data in acquisition window outside run - most probably caused by so...

Dear Marco, please could you provide us with more info on the reported problem? Especially the diagnostic files as mentioned in our support note http://downloads.dataapex.com/documentation/clarity/datasheets/D013-Clarity-Technical-Support-Note.pdf are helpfull in finding the problem easily. Generall...

Dear Marco,

this bug should be fixed in the Clarity version 2.6.0.168 available as preliminary on our web pages. We expect the release of the version 2.6. within a few days.

Best regards

Ivan

Dear Trevor, please send me the diagnostic files as described in the Support note http://www.dataapex.com/sharedScripts/download.php?id=61 it will enable me to see some typical problems quickly. The record of communication activated by amending the corresponding sections of the commdrv.ini file can ...

Dear Marco, The current validation kit is intended for stations with an A/D card only. We are preparing a new version supporting the stations with digital dataacquisition too, planned for Clarity version 2.7 scheduled for beginning of 2008. I will send you some instructions by e-mail how to perform ...