Dear Uros, Could you let me know serial number of your Clarity Lite version. How to locate the serial number is described in online documentation - https://www.dataapex.com/documentation/Content/Help/010-clarity/010.040-help/010.040-about.htm . Or at least serial number of your Colibrick A/D Convert...

Dear Paul,
Thank you for letting us know.

Dear Paul, This is actually for the very first time I see such error. I've been running Windows 10 version 2004 for more than two months and haven't faced such issue so far,,, Could you let me know serial number of your Colibrick (printed in upper right corner on the rear side) and serial number of ...

Dear Ndumiso, Could you let me know your Clarity station serial number? How to find is described in related online documentation topic: https://www.dataapex.com/documentation/Content/Help/010-clarity/010.040-help/010.040-about.htm Numeric columns in any table in Clarity can be adjusted regarding how...

Dear Jutta, can you send to support@dataapex.com what error messages you faced? Please also attach diagnostic files: C:\Clarity Demo\CFG\clarity.cfg C:\Clarity Demo\CFG\clarity.dsk C:\Clarity Demo\CFG\systeminfo.txtC:\Clarity\CFG\Debug_Logs\badtrace.txt C:\Clarity Demo\CFG\Debug_Logs\install.log C:\...

Hello Alex, ProStar line of autosamplers are indeed of Spark made, but they have communication unit different from classical Spark models - they use RS422 communication instead of the default RS232. To be able to use the sampler as controlled in Clarity, the communication unit must be changed. Accor...

Dear Jorge, You are correct. Clarity cannot use login\password from company network environment (such as Active Directory or similar). There is pending suggestion (tracked in our internal tracking database under ID 'ISS-74894') for implementing such feature. I added you to this suggestion in order t...

Dear Alex, thank you for update. For firmware update you need to contact pump's vendor. I have found in our internal documentation that minimum firmware version should be 2.50a. Could you let us know serial number of respective Clarity station. The serial number can be found in About tab https://www...

Dear Alex, could let us know serial number of respective Clarity station. The serial number can be found in About tab https://www.dataapex.com/documentation/Content/Help/010-clarity/010.040-help/010.040-about.htm . Please refer to related manual, especially to chapters 2 and 3 in order to make sure ...

Dear Jennifer, here is a list of countries where we have a confirmed usage of Clarity in companies which are audited by various (local and international auditing authorities) Bulgaria – 1 company Hungary – 6 companies (some of the local branches of international pharmaceutical companies with regular...